{"id":614,"date":"2019-08-19T09:00:36","date_gmt":"2019-08-19T12:00:36","guid":{"rendered":"https:\/\/hgtelecom.com.br\/site\/?p=614"},"modified":"2023-11-07T14:10:22","modified_gmt":"2023-11-07T17:10:22","slug":"como-funciona-o-retorno-de-chamadas","status":"publish","type":"post","link":"https:\/\/hgtelecom.com.br\/site\/como-funciona-o-retorno-de-chamadas\/","title":{"rendered":"Como funciona o retorno de chamadas?"},"content":{"rendered":"<p style=\"margin: 0cm; margin-bottom: .0001pt; text-align: justify;\"><span style=\"font-family: 'Arial',sans-serif; color: black;\">Imagine a seguinte situa\u00e7\u00e3o: voc\u00ea precisa ligar para o call center de alguma empresa. Para a maioria das pessoas, j\u00e1 d\u00e1 arrepio s\u00f3 de pensar em ter que recorrer a uma chamada telef\u00f4nica para cancelar algum produto ou fazer algum tipo de reclama\u00e7\u00e3o, afinal de contas, entrar em contato com call centers \u00e9 sin\u00f4nimo de longa espera e musiquinhas intermin\u00e1veis.<\/span><\/p>\n<p style=\"margin: 0cm; margin-bottom: .0001pt; text-align: justify;\"><span style=\"font-family: 'Arial',sans-serif; color: black;\">Essa rejei\u00e7\u00e3o ao sistema dos call centers tem feito as empresas repensarem a maneira como atendem seus clientes. Foi da\u00ed que surgiu o conceito do contact center: uma abordagem que visa melhorar a experi\u00eancia do consumidor oferecendo, al\u00e9m do tradicional atendimento via telefone, diferentes vias de atendimento, como chats, redes sociais, e-mail, mensagem de textos e videochamadas, por exemplo.<\/span><\/p>\n<p style=\"margin: 0cm; margin-bottom: .0001pt; text-align: justify;\"><span style=\"font-family: 'Arial',sans-serif; color: black;\">Com base nas ideias do contact center, uma solu\u00e7\u00e3o para o atendimento por telefone \u00e9 o retorno de chamadas. Como \u00e9 comum todas as linhas do call center ficarem ocupadas, o \u2018call back\u2019, como tamb\u00e9m conhecido, conta com um discador autom\u00e1tico com tecnologia VoIP, que reconhece e o n\u00famero que discou e retorna a liga\u00e7\u00e3o para esse n\u00famero assim que um operador fica dispon\u00edvel.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Imagine a seguinte situa\u00e7\u00e3o: voc\u00ea precisa ligar para o call center de alguma empresa. Para a maioria das pessoas, j\u00e1 d\u00e1 arrepio s\u00f3 de pensar em ter que recorrer a uma chamada telef\u00f4nica para cancelar algum produto ou fazer algum tipo de reclama\u00e7\u00e3o, afinal de contas, entrar em contato com call centers \u00e9 sin\u00f4nimo de [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":615,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-614","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-variedas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como funciona o retorno de chamadas? - HG Telecom<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hgtelecom.com.br\/site\/como-funciona-o-retorno-de-chamadas\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como funciona o retorno de chamadas? - HG Telecom\" \/>\n<meta property=\"og:description\" content=\"Imagine a seguinte situa\u00e7\u00e3o: voc\u00ea precisa ligar para o call center de alguma empresa. 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